Meet the Travala.com Team
Behind every great brand is a team of experienced, dedicated, and passionate professionals, and Travala.com is no different.
The Travala.com team is the foundation of the business. An incredible group of individuals who are truly passionate about improving the way we will book travel services. While the core team operates out of Vietnam, our team hails from around the world and we would like to introduce you to the people making Travala.com the world’s leading crypto-friendly travel booking platform.
Executive Team
Juan Otero – Co-Founder & CEO – Linkedin
With a wealth of experience in some of the largest tech companies in the world including Oracle and Booking.com, Juan is responsible for overseeing and driving all Travala.com operations, business activities and resources and for ensuring that all corporate decisions align with the overall strategy and mission.
Steve Hipwell – Co-Founder & COO – Linkedin
Steve uses his expertise and experience from a decade in travel industry management to manage Travala.com’s day to day business operations and is responsible for ensuring Travala.com’s outstanding customer experience.
Caleb Yeoh – CBDO – Linkedin
As a former board member of Blockchain Australia, Caleb champions digital currency adoption through thought leadership and speaking events. Previous companies include Deloitte, Origin Energy, BHP Billiton and Shell. Caleb focuses on the development of the business through building relationships in the industry, identifying opportunities, and completing key business deals.
Matthew Stevens – CFO – Linkedin
A Chartered Accountant and London Business School MBA, Matt has over 10 years experience in accounting and finance. He has worked in a variety of roles in M&A advisory and business valuations, investment management, and venture capital. Matt is responsible for Travala.com accounting and reporting that supports management decision-making.
Kent Pham – CTO – Linkedin
As Travala.com‘s executive lead for Technologies and Operations, Kent is responsible for outlining the technological vision, implementing technology strategies and ensuring that technological resources meet the company’s short and long-term needs.
Ben Rogers – Chief Marketing Officer (CMO) – Linkedin
With nearly a decade of marketing experience at giants like Google and Flight Centre, CMO Ben Rogers joins Travala.com to help take its next steps towards becoming a household name in the travel space and further promote the use cases of the AVA token.
Jin Yang – Chief Security Officer – Linkedin
With years of experience at technical giants like FireEye and Google, Jin is focused on understanding the security challenges in the current and future state of Travala.com’s business operations, and to prepare Travala.com with the right tools, skills, resources, relationships and capabilities against growing information security risks.
Advisors
Drew Currah – Financial Advisor – Linkedin
CFA charter holder with experience working for the De Beers Group and Christopher Guy in financial strategy, Drew has responsibility for advising on the the financial operations of Travala.com.
Alexis Sirkia – Strategy Advisor – Linkedin
Alexis is the founder of the leading blockchain incubator and accelerator Yellow.com and brings his extensive background in IT operations and security, including starting his career at the European Space Center to Travala.com.
James Seibel – Blockchain Advisor – Linkedin
Formerly CTO of Airfox and former Head of Engineering at Apperian, James currently manages blockchain and trade engineering teams at the Poloniex cryptocurrency exchange and brings considerable value to Travala.com.
Juwan Lee – Asia Advisor – LinkedIn
With decades of experience, Juwan Lee is a veteran CEO and FinTech entrepreneur. He has served as Head of Equities for JP Morgan and co-founded the Blockchain Center of Hong Kong. Juwan is currently the CEO of Arrakis Ventures, and is a great asset for Travala.com in the Asian Markets.
Matthew Luczynski – Co-Founder & Strategic Advisor – Linkedin
Matthew is responsible for managing Travala.com’s strategic initiatives, ensuring that the company’s long-term strategy is embedded to all internal and external communications.
Management Team
Radka Wilson – Global Operations Manager – Linkedin
Radka joins Travala.com as Global Operations Manager with 14 years travel industry experience at global travel organisations such as Flight Centre Travel Group. Radka will be responsible for management of all areas of customer and operational support.
Shane Sibley – Head of Business Development – Linkedin
Leveraging a decade of business development experience from multinational financial firms to fast growing startups, Shane is responsible for overseeing the growth and health of Travala.com partnerships with the goal of organically enhancing market presence and user adoption.
Andy Vu – Product Manager – Linkedin
As Business Analyst/ Product Manager at Travala.com, Andy uses his years of technical experience and customer research to harmonize the interests of stakeholders to bring the best quality products to customers.
Hilary Vu – HR Manager – Linkedin
As the HR Manager, Hilary is responsible for implementing all administrative functions and HR-related tasks including recruitment, interviews, staff salary and compensation regime and works as a link between the management and team members.
Charlie Li – Community/ Business Development Manager in China – Linkedin
As a dynamic and self-motivated business development and community manager, Charlie is responsible for managing Travala.com’s Chinese community, as well as developing business partners.
Marketing Team
Claire – Social Media Manager – Linkedin
As the Social Media Manager, Claire will create fresh and exciting content to help continue building the travala.com brand. With experience in customer engagement in fast paced organizations like the Vancouver Canucks, Claire brings valuable insight into the world of Social Media, Marketing, and Influencer Relations.
Julia Nguyen – SEO / SEM Specialist – Linkedin
An experienced digital marketer, Julia is responsible for optimizing the Travala.com website for SEO and SEM purposes. Her daily tasks include on-page and off-page SEO activities and content development along with conversion optimization.
Binh Nguyen – Senior Digital Marketing Coordinator – Linkedin
As a marketing coordinator, Binh is responsible for marketing automation aspect of Travala, working with developers and creative professionals to deliver personalized messages to customers. Being a bridge between technical and business world, Binh is passionate about using technology to help businesses excel.
Customer Experience Team
Jayden Trinh – Customer Service Supervisor – Linkedin
An organized and creative professional with rich experience in IT and E-commerce industries for some of the largest brands in SEA, Jayden is currently covering in-depth activities of Travala.com social channels, customer acquisition and services.
Quinn Pham – Customer Service Specialist – Linkedin
With over 3 years of experience in hospitality and a strong customer service mindset, Quinn has joined the the team to provide assistance for Travala’s customers for their hotel booking needs.
Nick Tran – Customer Service Specialist – Linkedin
Majoring in hospitality management, Nick spend 4 years working in 5-star hotel brand to have an overview about the service industry whilst sharpened his complaint handling skills. He joined Travala.com to develop himself comprehensively as well as apply his knowledge to bring out the outstanding service experiences to customers
Kendall Healy – Customer Service Specialist – Linkedin
A highly passionate, caring and attention to detail professional with over 10 years experience in booking travel for customers worldwide, Kendall has joined the Travala team to provide assistance for Travala’s customers for all their flight and hotel booking needs.
Georgie Karas – Customer Service Specialist
With over 7 years’ experience as a travel agent and extensive travel under her belt, Georgie is excited to part of our team and ensure our customers have an amazing experience with Travala.com.
Riccardo Palmitessa – Customer Service Specialist – Linkedin
With over 15 years of international experience in hospitality industry Riccardo is excited to be part of the Travala.com team to provide the best assistance for our customers.
Shelley Hodge – Customer Service Specialist – Linkedin
As the Operations Support Coordinator, Shelley uses her travel experience and administration skills to create a highly productive work environment so our customer experience team can operate at their best.
Angela Lydon – Customer Service Specialist
With over 15 years experience as a travel consultant, Angela is passionate about providing customers with the best possible service, and prides herself on her attention to detail.
Sharna Harrington – Customer Service Specialist
Sharna has a passion for travel, bringing over 7 years of travel industry knowledge and over 15 years in customer service experience to the team, to make sure Travala’s customers have an amazing experience from booking to returning home.
Matt Barwick – Customer Service Specialist
With 10 years of travel experience, speaking 4 languages, Matt is dedicated to delivering our customers the best online support. He loves talking travel.
Yingshi Liang – Customer Service Specialist
With over 3 years ‘s experience as a travel agent, Lia has join Travala.com team and excited to provide assistance for Travala’s customers for their flight and hotel booking needs.
Maleika Hudson – Customer Service Specialist – Linkedin
With over 9 years for experience in the travel and customer service industries, Maleika comes to Travala with an obsession for all things travel, a passion for customer service, and a desire for seamless customer experiences.
Silvia Bocekova – Customer Service Specialist – Linkedin
A hard-working and accomplished professional with over 13 years travel industry experience across a variety of roles including customer service, leadership. system testing, and reconciliation. A passionate traveller herself, Silvia is joining to provide the best assistance for our customers.
Allan Robinson – Customer Service Specialist – Linkedin
Having worked in different sectors within hospitality for 13 years and for the past 4.5 years with online travel, always trying to find a creative way to keep the standard of service high and relationship at their best.
Craig Southwell – Customer Service Specialist
Professional, customer focused and detailed orientated individual with over 3 years experience working in the travel industry, specialising in youth travel. Prior to this worked for many years in hotels in Australia.
Design Team
Pink Tran – Lead UX / UI – Linkedin
As a Lead UX/ UI, Pink is responsible for overseeing all Travala.com designs, ensuring consistency across all visual elements of desktop, mobile and mobile apps. She is responsible for reviewing, editing and implementing design requests from the Executive Team.
Benjamin Dao – UX / UI Designer – Linkedin
As a UX/ UI Designer, Benjamin ensures that Travala.com designs align with branding, usability and functions that provide meaningful and relevant experiences to all customers and stakeholders.
Louis Nguyen – UX / UI Designer – Linkedin
At Travala.com, Louis is responsible for designing User Interface for web/ app. He also create visual elements to help communicate messages more effectively to customers.
Development Team
Helen Nguyen – Senior Scrum Master – Linkedin
Helen graduated from Hanoi University in Computer Science and has undertaken several positions in technology companies for about 10 years, such as Business Analyst, Quality Assurance, Project manager. Helen is responsible for facilitating the Travala.com’s Scrum team following Agile methodologies and Scrum practices. Also, she provides all support to the Development team to remove obstacles and reach the sprint goal.
Avalia Le – Product Owner
As a futuristic, well-experienced and passionate product owner, Anh Le is responsible for growth product management, as well as the UI/UX to bring out the best customer experience with Travala.com.
Alan Pham – Senior Backend Developer – Linkedin
As one of Travala.com’s longest-serving team members, Alan is a Technical Lead and a Backend Developer. Alan is responsible for server-side development and database creation, integration, and management.
Chris Pham – Senior Frontend Developer – Linkedin
As a senior frontend developer, Chris is responsible for building Travala.com products by implementing modern, rich web application user interfaces with high requirements for quality and reliability. He works closely with the design team and backend team for the best possible solutions.
Abert Nguyen – Senior Backend Developer – Linkedin
As a backend developer, Abert is in charge of creating, coding the Travala.com server-side application, and databases and collaborating with the front-end developers and other team members.
Yang Nguyen – Senior Backend Developer – Linkedin
With strong competence in system analysis and system design, Yang joined Travala.com as a backend developer who is responsible for building and developing the backend platform as well as supporting in building the UI web application.
Alex Tran – Senior Mobile Developer – Linkedin
An experienced Mobile Developer in the information technology and services industry, Alex is responsible for developing Travala.com’s mobile apps on different platforms including Android, Apple and Windows.
Peter Do – Fullstack Developer – Linkedin
With an extensive technical background, Peter is a Travala.com full stack developer. He is responsible for handling all work pertaining to databases, servers and client system engineering.
Aaron Le – Senior Frontend Developer – Linkedin
Aaron works with other frontend developer team members and works closely with the backend developer team. He implements the user interface, SEO tasks and engineers the experience of Travala.com website.
Frank Le – Senior DevOps Engineer – Linkedin
Graduated from university majoring in computer science, Frank started his career as a Full Stack Developer then wanted to challenge himself and switched to DevOps Engineering for almost 3 years so far. He has relevant experiences in implementing blockchain services on Binance, Ethereum and operating services on AWS, Google Cloud, and Kubernetes platforms.
Johnny Le – Frontend Developer – Linkedin
Johnny is responsible for developing the front-end web application, analyzing and resolving website issues, bugs and proposing new technical features to ensure the customer experience in the most convenient and friendly way.
Otis Nguyen – Frontend Developer – Linkedin
As a frontend developer, Otis is responsible for building website interface including cutting edge html/css based on the provided designs. He also works on other tasks assigned by the CTO/ Technical Lead.
Richard Phan – Frontend Developer – Linkedin
Wayne Nguyen – Frontend Developer – Linkedin
With a demonstrated history of working in the computer software industry, Wayne joined Travala.com as a frontend developer who is responsible for developing the user interface, providing the best user experience.
Harry Nguyen – Frontend Developer – Linkedin
With a demonstrated history of working in the computer software industry, Harry joined Travala.com as a frontend developer who is responsible for developing the user interface, providing the best user experience.
Justin Ta – Backend Developer – Linkedin
With a demonstrated history of working in the computer software industry, Justin joined Travala.com as a backend developer who is responsible for building and developing the backend platform.
Son Nguyen – Backend Developer – Linkedin
As a Backend Developer, Son is responsible for developing and maintaining server-side, communicating and collaborating with development team members.
Sarah Tran – Business Analyst – Linkedin
As a Business Analyst, Sarah is responsible for gathering business and system requirements from the management team and suggesting ideas and providing solutions. She also works directly with the Product Manager to develop the product roadmap in detail and works in conjunction with the development team/QC team for the best product qualification.
Jolie Tran – Business Analyst – Linkedin
As a Business Analyst at Travala.com, Jolie manages a variety of tasks along the project lifecycle including analyzing requirements, helping in communications in many steps including design, development, testing and deployment.
Amélie Vu – Business Analyst – Linkedin
As a Business Analyst with a strong passion for the Travel industry, Amélie is in charge of collecting, analyzing, and documenting the requirements from stakeholders; identifying and suggesting possible solutions to meet business demand and customer expectations.
Stefanie Nguyen – Business Analyst – Linkedin
With a passion about blockchain and cryptocurrency and over 4 years of experience as a Business Analyst and 3 years as a Project Coordinator, Stefanie has joined Travala.com as a Business Analyst. She would like to be an effective “bridge” between Product Owners and engineering team and help the Travala.com team touch the goal faster.
Austin Phan – Talent Acquisition Specialist – Linkedin
With proven experiences and tracks of a vast of hired stellar technical talents with fast-paced and quality recruiting practices for fast-pacing growth of startups or businesses in digital transformation practices, scaling up their teams; at Travala.com, Austin manages to advise and coordinate with all Head of Department stakeholders to fill their workforce requests and report directly to CTO, COO on recruiting strategies, plans, status; as well as implement employer branding practices to attract and retain talents.
Adam Tran – HR Executive – Linkedin
Adam is responsible for all the tasks assigned by HR Manager and COO including recruitment, compensations and benefits, HR administration.
Quality Assurance and Control Team
Bella Vu – Senior QA / QC – Linkedin
As a Senior QC at Travala.com, a strong background of manual and automation testing as the role will include a mixture of both. With experience in working with automation frameworks such as POM, Cucumber, Rest Assured, Serenity Screenplay, she will ensure that validated deliverables meet functional requirements.
Xuki Pham – Senior QA / QC – Linkedin
With strong QC background, she is responsible for planning and controlling the testing process, setting quality metrics for the Travala.com product and coordinating with the development team to fix bugs.
Enda Trinh – Senior QA / QC – Linkedin
Responsible for taking multi-tasks on web/ performance testing on Travala.com to ensure the most seamless experience for our customers. Her daily tasks mainly involve creating test cases, scenarios and executing tests in IT/ST/UAT level and logging and tracking bugs.
Iris Nguyen – Senior QA/QC – Linkedin
As a senior QA/QC at Travala.com, she has experience in analytics, problem-solving skills, flexible working arrangements and conducting analysis checks on product. So she can perform multiple tasks on many projects of different platforms.
Moon Le – QA / QC – Linkedin
As a QA/ QC Tester, Moon works together with other members in QC team to look for bugs in each build. She analyzes project requirements & creates a test plan, makes test reports or on demand as well as communicates with developers, BA and product managers.
Tracy Ngo – QA / QC – Linkedin
As a QA/QC Tester at Travala.com, Tracy is responsible for performing testing based on test cases and working closely with developers and BA to ensure the product quality and system requirements. She reports test results and logs bugs on the system for the development team.