Meet the Travala.com Team

Behind every great brand is a team of experienced, dedicated, and passionate professionals, and Travala.com is no different.

 

Our Team - Travala.com

 

The Travala.com team is the foundation of the business. An incredible group of individuals who are truly passionate about improving the way we will book travel services. While the core team operates out of Vietnam, our team hails from around the world and we would like to introduce you to the people making Travala.com the world’s leading crypto-friendly travel booking platform.

 

Executive Team

 

Juan Otero – Co-Founder & CEO Linkedin

With a wealth of experience in some of the largest tech companies in the world including Oracle and Booking.com, Juan is responsible for overseeing and driving all Travala.com operations, business activities and resources and for ensuring that all corporate decisions align with the overall strategy and mission.

 

 

Steve Hipwell – Co-Founder & COO Linkedin

Steve uses his expertise and experience from a decade in travel industry management to manage Travala.com’s day to day business operations and is responsible for ensuring Travala.com’s outstanding customer experience.

 

 

Caleb Yeoh – CBDO Linkedin

As a former board member of Blockchain Australia, Caleb champions digital currency adoption through thought leadership and speaking events. Previous companies include Deloitte, Origin Energy, BHP Billiton and Shell. Caleb focuses on the development of the business through building relationships in the industry, identifying opportunities, and completing key business deals.

 

 

Matthew Stevens – CFO Linkedin

A Chartered Accountant and London Business School MBA, Matt has over 10 years experience in accounting and finance. He has worked in a variety of roles in M&A advisory and business valuations, investment management, and venture capital. Matt is responsible for Travala.com accounting and reporting that supports management decision-making.

 

 

Sam Woollard – CMO Linkedin

A veteran of the travel tech space with over 20 years’ experience with household names such as Accor Plus, British Airways and Qatar Airways, Sam has joined the Travala.com team to lead the company’s marketing strategy and spearhead our next growth phase.

 

 

Kent Pham – CTO Linkedin

As Travala.com‘s executive lead for Technologies and Operations, Kent is responsible for outlining the technological vision, implementing technology strategies and ensuring that technological resources meet the company’s short and long-term needs.

 

 

Subhanshu Saxena – Chief Product Officer Linkedin

A seasoned product and analytics leader with over 14 years’ experience building and managing product portfolios of globally recognized travel and technology brands, including Agoda, eBay and MakeMyTrip, Subhanshu has joined the company as newly created role to help make Travala.com’s user experience faster, sleeker and more intuitive

 

 

Jin Yang – Chief Security OfficerLinkedin

With years of experience at technical giants like FireEye and Google, Jin is focused on understanding the security challenges in the current and future state of Travala.com’s business operations, and to prepare Travala.com with the right tools, skills, resources, relationships and capabilities against growing information security risks.

 


 

Advisors

Drew Currah – Financial Advisor Linkedin

CFA charter holder with experience working for the De Beers Group and Christopher Guy in financial strategy, Drew has responsibility for advising on the the financial operations of Travala.com.

 

 

Alexis Sirkia – Strategy Advisor Linkedin

Alexis is the founder of the leading blockchain incubator and accelerator Yellow.com and brings his extensive background in IT operations and security, including starting his career at the European Space Center to Travala.com.

 

 

James Seibel – Blockchain Advisor Linkedin

Formerly CTO of Airfox and former Head of Engineering at Apperian, James currently manages blockchain and trade engineering teams at the Poloniex cryptocurrency exchange and brings considerable value to Travala.com.

 

 

Juwan Lee – Asia AdvisorLinkedIn

With decades of experience, Juwan Lee is a veteran CEO and FinTech entrepreneur. He has served as Head of Equities for JP Morgan and co-founded the Blockchain Center of Hong Kong. Juwan is currently the CEO of Arrakis Ventures, and  is a great asset for Travala.com in the Asian Markets.

 

 

Matthew Luczynski – Co-Founder & Strategic Advisor Linkedin

Matthew is responsible for managing Travala.com’s strategic initiatives, ensuring that the company’s long-term strategy is embedded to all internal and external communications.

 

 


 

Management Team

 

Radka Wilson – Global Operations Manager Linkedin

Radka joins Travala.com as Global Operations Manager with 14 years travel industry experience at global travel organisations such as Flight Centre Travel Group. Radka will be responsible for management of all areas of customer and operational support.

 

 

Shane Sibley – Head of Business Development Linkedin

Leveraging a decade of business development experience from multinational financial firms to fast growing startups, Shane is responsible for overseeing the growth and health of Travala.com partnerships with the goal of organically enhancing market presence and user adoption.

 

 

Andy Vu – Product Manager Linkedin

As Business Analyst/ Product Manager at Travala.com, Andy uses his years of technical experience and customer research to harmonize the interests of stakeholders to bring the best quality products to customers.

 

 

Cécile – Advisor, Senior HRBP Manager – Linkedin

As a Senior HR Manager with over 15 years of HR Management experience in Tech start-ups to large-scale global companies, Cécile consults the BOD and partners with Business Managers to ensure all HR-related matters are dealt with professionalism and consistency, and, all employees have the most enjoyable experience throughout their journey at Travala.com.

 

Hilary Vu – HR Admin ManagerLinkedin

As the HR Admin Manager, Hilary is responsible for operating the office and all HR administrative functions including personnel records management, payroll processing, and compensation.

 

 

Charlie LiCommunity/ Business Development Manager in ChinaLinkedin

As a dynamic and self-motivated business development and community manager, Charlie is responsible for managing Travala.com’s Chinese community, as well as developing business partners.

 

 

 

Jai Soorin Arul Dass – Legal AdvisorLinkedin

 

 

 


 

Marketing Team

 

Rob Angus – Performance Marketing Manager Linkedin

Rob has over 14 years’ experience in marketing, having developed and implemented the marketing strategy for many local, national and global brands. He’s specialized in the travel industry for the last 6 years, including areas such as online retail, loyalty and closed-user travel brands.

 

 

Claire – Social Media ManagerLinkedin

As the Social Media Manager, Claire will create fresh and exciting content to help continue building the travala.com brand. With experience in customer engagement in fast paced organizations like the Vancouver Canucks, Claire brings valuable insight into the world of Social Media, Marketing, and Influencer Relations.

 

 

Jacob Pang – Community Manager Linkedin

Jacob is a passionate crypto advocate. In 2017, he co-founded the largest English-speaking crypto community in Vietnam and most recently worked with Crypto.com to help build and grow Australia and New Zealand’s online communities.

 

 

Damian Bielinski – Head of Communications Linkedin

Responsible for overseeing Travala.com’s public-facing communications, Damian ensures the company’s written material is communicated clearly and consistently. He has over 5 years’ experience in the blockchain and travel industries, having worked with TravelbyBit prior to the Travala.com merger as well as Binance Australia.

 

 

Julia Nguyen – SEO / SEM Specialist Linkedin

An experienced digital marketer, Julia is responsible for optimizing the Travala.com website for SEO and SEM purposes. Her daily tasks include on-page and off-page SEO activities and content development along with conversion optimization.

 

 

Binh NguyenSenior Digital Marketing Coordinator Linkedin

As a marketing coordinator, Binh is responsible for marketing automation aspect of Travala, working with developers and creative professionals to deliver personalized messages to customers. Being a bridge between technical and business world, Binh is passionate about using technology to help businesses excel.

 

 


 

Customer Experience Team

 

Jayden Trinh – Customer Service Supervisor Linkedin

An organized and creative professional with rich experience in IT and E-commerce industries for some of the largest brands in SEA, Jayden is currently covering in-depth activities of Travala.com social channels, customer acquisition and services.

 

 

Quinn Pham – Customer Service Specialist Linkedin

With over 3 years of experience in hospitality and a strong customer service mindset, Quinn has joined the the team to provide assistance for Travala’s customers for their hotel booking needs.

 

 

Nick Tran – Customer Service Specialist  Linkedin

Majoring in hospitality management, Nick spend 4 years working in 5-star hotel brand to have an overview about the service industry whilst sharpened his complaint handling skills. He joined Travala.com to develop himself comprehensively as well as apply his knowledge to bring out the outstanding service experiences to customers

 

Kendall HealyCustomer Service Specialist Linkedin

A highly passionate, caring and attention to detail professional with over 10 years experience in booking travel for customers worldwide, Kendall has joined the Travala team to provide assistance for Travala’s customers for all their flight and hotel booking needs.

 

 

Georgie KarasCustomer Service Specialist 

With over 7 years’ experience as a travel agent and extensive travel under her belt, Georgie is excited to part of our team and ensure our customers have an amazing experience with Travala.com.

 

 

Riccardo PalmitessaCustomer Service Specialist Linkedin

With over 15 years of international experience in hospitality industry Riccardo is excited to be part of the Travala.com team to provide the best assistance for our customers.

 

 

Shelley HodgeCustomer Service Specialist Linkedin

As the Operations Support Coordinator, Shelley uses her travel experience and administration skills to create a highly productive work environment so our customer experience team can operate at their best.

 

 

Angela Lydon – Customer Service Specialist

With over 15 years experience as a travel consultant, Angela is passionate about providing customers with the best possible service, and prides herself on her attention to detail.

 

 

Sharna Harrington – Customer Service Specialist

Sharna has a passion for travel, bringing over 7 years of travel industry knowledge and over 15 years in customer service experience to the team, to make sure Travala.com’s customers have an amazing experience from booking to returning home.

 

 

Yingshi Liang – Customer Service Specialist

With over 3 years ‘s experience as a travel agent, Lia has join Travala.com team and excited to provide assistance for Travala’s customers for their flight and hotel booking needs.

 

 

Maleika Hudson – Customer Service Specialist – Linkedin

With over 9 years for experience in the travel and customer service industries, Maleika comes to Travala.com with an obsession for all things travel, a passion for customer service, and a desire for seamless customer experiences.

 

 

Silvia Bocekova – Customer Service Specialist – Linkedin

A hard-working and accomplished professional with over 13 years travel industry experience across a variety of roles including customer service, leadership. system testing, and reconciliation. A passionate traveller herself, Silvia is joining to provide the best assistance for our customers.

 

 

Allan Robinson – Customer Service Specialist – Linkedin

Having worked in different sectors within hospitality for 13 years and for the past 4.5 years with online travel, always trying to find a creative way to keep the standard of service high and relationship at their best.

 

 

Craig Southwell – Customer Service Specialist

Professional, customer focused and detailed orientated individual with over 3 years experience working in the travel industry, specialising in youth travel. Prior to joining Travala.com, he worked for many years in hotels in Australia.

 

 

Alanna Porter –  Customer Service Specialist

Alanna has over 11 years’ travel industry experience and brings her passion and knowledge to Travala.com to ensure our customers have a fantastic experience.

 

 

Rach VirtuosoCustomer Service Specialist

Travel is an all-consuming passion for Rach. With over 7 years’ experience in the airline and hotel industry, Rach believes in helping people plan their perfect trips to create everlasting memories.

 

 

Glendale Lagarto – Customer Service Specialist

With a passion for the travel industry and over a decade of experience, Glendale has developed strong problem-solving skills, honed her ability to manage conflict cases, and polished her communication to provide an exceptional customer experience.

 

Marwin Jay TalasCustomer Service Specialist

With 8 years of experience in the travel industry working for both leisure and business travellers, Marwin applies his knowledge and skills to provide the best customer service experience to Travala.com’s customers.

 

Xanthe Pajiji – Customer Service Specialist

Xanthe is an experienced travel consultant with a demonstrated history of working in the leisure, travel & tourism industry. As a strong operations professional with a Bachelor’s degree in Hotel and Restaurant Management, Xanthe is skilled in GDSs, escalations, and mediation.

 


 

Product Team

Pink Tran – Lead UX / UI Linkedin

As a Lead UX/ UI, Pink is responsible for overseeing all Travala.com designs, ensuring consistency  across all visual elements of desktop, mobile and mobile apps. She is responsible for reviewing, editing and implementing design  requests from the Executive Team.

 

 

Louis Nguyen – UX / UI Designer – Linkedin

At Travala.com, Louis is responsible for designing User Interface for web/ app. He also create visual elements to help communicate messages more effectively to customers.

 

 

Logan – UI/UX Designer Linkedin

After 4 years studying in Information Technology, Logan realized his true passion was in design. He consulted and designed websites and mobile apps for many clients in different industries, including tourism and blockchain. Prior to joining Travala.com, he worked as a UI/UX Designer in some well-known companies in Vietnam.

 

 

Sarah Tran – Business Analyst Linkedin

As a Business Analyst, Sarah is responsible for gathering business and system requirements from the management team and suggesting ideas and providing solutions. She also works directly with the Product Manager to develop the product roadmap in detail and works in conjunction with the development team/QC team for the best product qualification.

 

 

Jolie Tran – Business AnalystLinkedin

As a Business Analyst at Travala.com, Jolie manages a variety of tasks along the project lifecycle including analyzing requirements, helping in communications in many steps including design, development, testing and deployment.

 

 

Jolene – Business Analyst

Graduating from Hanoi University with a major in Computer Science, Jolene joins the product team as a Business Analyst. She has had over 10 years’ experience in the tech industry across various roles, including Business Analyst, Customer Service and Quality Control Executive.

 

 


 

Development Team

 

helenHelen Nguyen – Senior Scrum Master Linkedin

With a strong background and extensive experience in technology, Helen is responsible for facilitating the Travala.com’s Scrum team following Agile methodologies and Scrum practices. Also, she provides all support to the Development team to remove obstacles and reach the sprint goal.

 

 

Alan Pham – Senior Backend Developer Linkedin

As one of Travala.com’s longest-serving team members, Alan is a Technical Lead and a Backend Developer. Alan is responsible for server-side development and database creation, integration, and management.

 

 

Chris Pham – Senior Frontend Developer Linkedin

As a senior frontend developer, Chris is responsible for building Travala.com products by implementing modern, rich web application user interfaces with high requirements for quality and reliability. He works closely with the design team and backend team for the best possible solutions.

 

 

Abert Nguyen – Senior Backend Developer Linkedin

As a backend developer, Abert is in charge of creating, coding the Travala.com server-side application, and databases and collaborating with the front-end developers and other team members.

 

 

 

Yang Nguyen – Senior Backend DeveloperLinkedin

With strong competence in system analysis and system design, Yang joined Travala.com as a backend developer who is responsible for building and developing the backend platform as well as supporting in building the UI web application.

 

 

Alex Tran – Senior Mobile Developer Linkedin

An experienced Mobile Developer in the information technology and services industry,  Alex is responsible for developing Travala.com’s mobile apps on different platforms including Android, Apple and Windows.

 

 

Peter Do – Fullstack Developer Linkedin

With an extensive technical background, Peter is a Travala.com full stack developer. He is responsible for handling all work pertaining to databases, servers and client system engineering.

 

 

 

Aaron Le – Senior Frontend Developer Linkedin

Aaron works with other frontend developer team members and works closely with the backend developer team. He implements the user interface, SEO tasks and engineers the experience of Travala.com website. 

 

 

 

frankFrank Le – Senior DevOps Engineer – Linkedin

Graduated from university majoring in computer science, Frank started his career as a Full Stack Developer then wanted to challenge himself and switched to DevOps Engineering for almost 3 years so far. He has relevant experiences in implementing blockchain services on Binance, Ethereum and operating services on AWS, Google Cloud, and Kubernetes platforms.

 

 

Johnny

Johnny Le – Frontend Developer Linkedin

Johnny is responsible for developing the front-end web application, analyzing and resolving website issues, bugs and proposing new technical features to ensure the customer experience in the most convenient and friendly way.

 

 

 

Otis Nguyen – Frontend Developer Linkedin

As a frontend developer, Otis is responsible for building website interface including cutting edge html/css based on the provided designs. He also works on other tasks assigned by the CTO/ Technical Lead.

 

 

 

RichardRichard Phan – Frontend Developer Linkedin

As an experienced Frontend Developer in the domain of Educational Technology & E-commerce, Richard Phan is responsible for developing web application user interfaces with high requirements for quality and reliability.

 

 

Wayne Nguyen – Frontend Developer – Linkedin

With a demonstrated history of working in the computer software industry, Wayne joined Travala.com as a frontend developer who is responsible for developing the user interface, providing the best user experience.

 

 

Robert Nguyen – Frontend DeveloperLinkedin

Robert has extensive experience in programming languages like Javascript, Java and Solidity. He joined Travala.com from VNPay, one of Vietnam’s top fintech companies, where he was involved in the development of all frontend components.

 

 

Harry Nguyen – Frontend Developer Linkedin

Harry designs websites and mobile apps with organized, user-friendly interfaces and always strives to create light, fast and smooth websites with the cleanest and simplest possible codebase. Prior to joining Travala.com, he worked with both large-sized companies and startups where he gained his experience in fintech, e-commerce and logistics.

 

 

Justin Ta – Backend Developer Linkedin

With a demonstrated history of working in the computer software industry, Justin joined Travala.com as a backend developer who is responsible for building and developing the backend platform.

 

 

 

Son NguyenBackend DeveloperLinkedin

As a Backend Developer, Son is responsible for developing and maintaining server-side, communicating and collaborating with development team members.

 

 

 

Jacky Le – Backend Developer Linkedin

With a passion for researching technology trends and helping financial technology startups bring their visions to life, Jacky joins Travala.com as a Backend Developer with his seven years’ experience in architecting backend solutions to solve business problems.

 

 

Ethan NguyenBackend DeveloperLinkedin

With several years of experience as a software developer in global companies such as Samsung and Pentalog, Ethan has developed and refined backend solutions within the payments and communications industries. Through his work, Ethan has improved the performance of various platforms for millions of users.

 

 


 

Quality Assurance and Control Team

 

Bella Vu – Senior QA / QC – Linkedin

As a Senior QC at Travala.com, a strong background of manual and automation testing as the role will include a mixture of both. With experience in working with automation frameworks such as POM, Cucumber, Rest Assured, Serenity Screenplay, she will ensure that validated deliverables meet functional requirements.

 

 

Xuki Pham – Senior QA / QC Linkedin

With strong QC background, she is responsible for planning and controlling the testing process, setting quality metrics for the Travala.com product and coordinating with the development team to fix bugs.

 

 

 

Enda Trinh – Senior QA / QC Linkedin

Responsible for taking multi-tasks on web/ performance testing on Travala.com to ensure the most seamless experience for our customers. Her daily tasks mainly involve creating test cases, scenarios and executing tests in IT/ST/UAT level and logging and tracking bugs.

 

 

Iris Nguyen – Senior QA/QCLinkedin
As a senior QA/QC at Travala.com, she has experience in analytics, problem-solving skills, flexible working arrangements and conducting analysis checks on product. So she can perform multiple tasks on many projects of different platforms.

 

 

 

Moon Le – QA / QC Linkedin

As a QA/QC Tester at Travala.com, Moon works together with other members in QC team to look for bugs in each build. She analyzes project requirements & creates a test plan, makes test reports or on demand as well as communicates with developers, BA and product managers.

 

 

Tracy Ngo – QA / QC Linkedin

As a QA/QC Tester at Travala.com, Tracy is responsible for performing testing based on test cases and working closely with developers and BA to ensure the product quality and system requirements. She reports test results and logs bugs on the system for the development team.

 

 

Jade Nguyen – Quality Control Engineer – Linkedin

As a Quality Assurance Engineer at Travala.com with extensive experience in global companies in various fields and having bachelor degree in Management Information Systems, Jade develops and executes test plans for new and existing features, troubleshoots and verifies fixes.

 

 

Beck Tran – QA Automation Engineer Linkedin

Having started his career as a developer, Beck realized the industry trend and quickly switched to Automation Testing, taking advantage of his programming abilities. Prior to joining Travala.com as QA Automation Engineer, Beck contributed to numerous projects in logistics and e-commerce across various business areas, including outsourcing, product, and more.

 


 

HR & Admin Team

 

Adam Tran – HR Admin Executive Linkedin

Adam assists in office operation and performs other HR Admin-related duties including HR documents management, payroll preparation, and team event organization.

 

 

 

Sophie Phan – HR ExecutiveLinkedin

HR enthusiast and people lover, Sophie’s scope of work encompasses a diversity of HR matters including Internal Communication and Employee Engagement. She also actively supports Talent Acquisition and Employer Branding.

 

 

Thishalla – Executive Assistant Linkedin

With over 20 years’ experience in hotel administration and customer management, Thishalla joins Travala.com as the company’s Executive Assistant.